Shipping Policy

1. Shipping Regions

We currently deliver to all regions within the European Union, with a particular focus on Germany and Austria.

2. Processing Time

Orders are processed within 1–2 business days. Once shipped, you will receive a confirmation email including a tracking number, if available.

3. Delivery Time

The average delivery time is 9 to 12 business days from the shipping date.
Please note that in rare cases (e.g. public holidays, high shipping volumes, or customs clearance), delays may occur.

4. Shipping Costs

We offer free shipping on all orders, regardless of order value.

5. Customs and Import Duties

Depending on the destination country, additional customs fees or import duties may apply. These charges are the responsibility of the customer.
If this happens, we’re happy to offer a discount code for your next purchase – just contact us with proof of the fees.

6. Tracking

If available, a tracking number will be sent via email once your order has shipped.
Please note that it may take up to 72 hours for tracking information to become visible.

7. Undeliverable Packages

If a package cannot be delivered due to incorrect address details or refusal of delivery, we reserve the right to charge additional shipping costs for re-shipment.

8. Contact

For any questions about shipping or delivery, feel free to contact us at:
support@tacticalthreadaustralia.com