Returns Policy

1. Return Period – 30-Day Return Guarantee

At TacticalThread, we offer a voluntary 30-day return period from the date of delivery. Within this timeframe, you can return your item without providing a reason.

2. Conditions for Returns

To be eligible for a return, the product must meet the following criteria:

Unused and in original condition
Returned in its original packaging
No visible signs of wear or damage

Items that are damaged, worn, or altered are not eligible for return.

3. Return Process

To initiate a return, please email us within the 30-day period at:
support@tacticalthreadaustralia.com

We will then provide you with instructions for the return.
Return shipping costs are the responsibility of the customer.

4. Refunds

Once the returned items have been received and inspected, we will issue a refund to your original payment method.
Processing may take up to 7 business days after receipt of the return.

5. Exclusions

The following items are excluded from returns:

Personalised products
Underwear or hygiene-related items (if opened)
Gift cards

6. Damaged or Incorrect Items

If you receive a defective or incorrect product, please contact us within 5 days of delivery.
We will promptly arrange a replacement or refund – at no extra cost to you.

7. Contact

For questions or assistance with a return, feel free to contact us at:
support@tacticalthreadaustralia.com